Pickup in Clive
Order online and collect at the counter: 100095 Hickman Ct, Suite 8, Clive, IA 50325. We are open Mon – Sat, 9:00 AM – 5:00 PM. Bring your order number. If somebody else is collecting for you, tell us their name when you order.
Pickup is free, and it is the fastest way to get anything we have on the shelf.
Shipping
We ship nationwide. In-stock items ordered during business hours generally go out the same business day. If you need something on a particular truck or by a particular date, say so when you order and we will tell you straight whether it is possible.
Shipping is charged at cost, based on weight, size and destination, and we tell you the figure before you commit to the order. Because orders are placed by phone or at the counter, you always hear the number from a person rather than guessing at a calculator.
Freight
Machines, pallets of coating and anything too heavy for parcel carriers ship by LTL freight. Freight is quoted per order because it depends on the equipment and the delivery site.
Freight deliveries arrive on a semi. Tell us when you order if the delivery address has no dock or forklift, or if the truck cannot easily turn around — a liftgate or a limited-access delivery costs more, and it is far cheaper to arrange it up front than to have a driver arrive and fail.
Those extras are quoted with the freight rather than sprung on you afterwards, so tell us about the site when you order.
Chemicals and regulated items
Some coatings, solvents and aerosols are classed as hazardous for transport. These cannot go by air, may need ground-only service, and some cannot be shipped to certain addresses at all. If anything on your order is affected we will call you before shipping.
Inspect the delivery
Check the shipment before you sign for it, particularly on freight. If a pallet is damaged or a count is short, note it on the carrier's paperwork before signing and photograph it. A signed clean delivery receipt makes a damage claim very hard to win, for us as much as for you.
Tell us as soon as you spot damage or a shortage and we will chase the carrier. Do not sit on it: carriers set their own deadlines for damage claims and some of them are short, so a day of delay can be the difference between a claim that pays and one that does not.
Backorders
If something on your order is not actually on the shelf we will call you and let you choose: wait, substitute, or have that line refunded. We will not hold a whole order hostage to one back-ordered item without asking.
Questions
(515) 395-4110 · Vince@XPSXpress.com